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Creating company cleverness dashboard for the Amazon Lex bots

March 5th, 2020

You’ve rolled away an interface that is conversational by Amazon Lex, with an objective of enhancing the consumer experience for your clients. So Now you like to track just how well it is working. Are your web visitors finding it helpful? Exactly just How will they be deploying it? Do they like it sufficient to keep coming back? How could you evaluate their interactions to add more functionality? Without a clear view into your bot’s user interactions, concerns such as these may be hard to respond to. The current launch of conversation logs for Amazon Lex makes it simple to obtain visibility that is near-real-time just just how your Lex bots are doing, according to real bot interactions. All bot interactions can be stored in Amazon CloudWatch Logs log groups with conversation logs. You can make use of this conversation information to monitor your bot and gain insights that are actionable boosting your bot to boost the consumer experience for your clients.

In a previous post, we demonstrated simple tips to enable discussion logs and make use of CloudWatch Logs Insights to assess your bot interactions. This post goes one action further by showing you the way to incorporate having an Amazon QuickSight dashboard to get company insights. Amazon QuickSight allows you to effortlessly produce and publish interactive dashboards. » Read more: Creating company cleverness dashboard for the Amazon Lex bots